Introduction

LovesToys.co.uk provides website features to you (the customers) subject to the following conditions. Please read our website carefully. By visiting or shopping at LovesToys.co.uk, you agree to accept and bound by these terms and conditions, which include the other policies posted on this website and as modified from time to time.

LovesToys.co.uk is owned by Digital Hertz Ltd a private limited company with the registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Privacy

 Please review privacy policy tab for our applicable practices when using our website.

Trademark Notice

LovesToys.co.uk is our trademark and may not be used in connection with any other product or service that does not belong to LovesToys.co.uk or that may cause confusion among customers or in any manner that criticises or dishonours LovesToys.co.uk. The same restrictions on use apply to other trademarks, not belonging to LovesToys.co.uk, that appear on our website but which are the property of their respective owners, who may or may not be connected to LovesToys.co.uk.

Understanding

In these Terms and Conditions, the following words and phrases shall have the following meanings;
“Buyer” means the person, firm or company who purchases goods from the company;
“The Company” means “LovesToys.co.uk” and “LovesToys.co.uk Company” which may be identical in this document. They all mean LovesToys.co.uk;
“Contract” means the contract between the Company and the Buyer which shall be deemed to incorporate these Terms;
“Goods” means any goods agreed in the Contract form to be supplied by the Company to the Buyer;
Place of Delivery’ means the place to which the goods are to be delivered. In these Terms and Conditions, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, rebuilt or replaced from time-to-time.

Copyright Notice

 All content included on our website (including the text, graphics, logos, button icons, images, audio clips, digital downloads, data accumulations, and software) and the compilation of all such content that is used on this website is the property of LovesToys.co.uk or its content suppliers, and is protected by applicable copyright laws.

Electronic Communications

When you visit or send emails to LovesToys.co.uk, you are communicating with LovesToys.co.uk electronically. You consent to receive communications from LovesToys.co.uk electronically. LovesToys.co.uk will communicate with you by e-mail or by placement notices on this website. You agree that all conditions, agreements, notices, disclosures and other communications provided to you electronically satisfy any requirement that such communications be in writing.

License to Use and Site Access

This site and its web content, which includes but is not limited to, text, photographs, icons and all other images, are protected by copyright. Any copying, reproduction or adaptation of such copyright works for commercial purposes is strictly prohibited unless prior written approval is obtained from LovesToys.co.uk Company.

LovesToys.co.uk allows you a limited license to access and make personal use of this website, but not to download or modify (other than page caching) it, or any portion of it, except with expressed written consent from the Company. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any imitative use of this website or its contents; or any use of data mining, robots, or similar data gathering and removal tools.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form etc.) of LovesToys.co.uk’s without expressed written consent. You may not use any meta-tags or any other “hidden text” using LovesToys.co.uk’s names or trademarks without obtaining written approval from LovesToys.co.uk. Any unauthorised use terminates the permission or license granted by LovesToys.co.uk.

Application

LovesToys.co.uk reserves the right to investigate and prosecute violations of any part of the Conditions of Use to the completest extent of the law; in doing so, LovesToys.co.uk may involve and cooperate with law enforcement authorities in prosecuting users. You admit that LovesToys.co.uk has no obligation to monitor your access to or use of the website LovesToys.co.uk, but reserves the right to do so for purpose of operating the website LovesToys.co.uk, to ensure your compliance with the Conditions of Use or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.

Your Account

If you use the website, you are responsible for maintaining the privacy of your account and password, and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur within your account or with your password. You should take all essential steps to confirm that your password is kept confidential and secure and you should inform us instantly if you have any reason to believe that your password has become known to someone else, or if the password is being, or is likely to be, used in an unlawful manner.

Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the ‘My Account’ area of the website or by informing us.

LovesToys.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order from your Account, it will be obviously without charge to you.

You may use LovesToys.co.uk only if you are an adult, and by using the website LovesToys.co.uk, you warrant and represent that you are 18 years of age or older. If you are under the age of 18, do not use, access or register on LovesToys.co.uk. In using this website, LovesToys.co.uk requires you to register and create an account on the site. You agree as a terms and condition of use and registration that we may contact you to inform you of changes to these conditions of use or describe new services available from LovesToys.co.uk.

Our Contract

Your contract is with LovesToys.co.uk. The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any such terms and conditions that are supposed to be included or applied by the buyer. No terms and conditions contained in the confirmation of order, purchase order or other document of the buyer will form part of the contract.

Your order is an offer to LovesToys.co.uk to make a purchase of the ordered item. After you place an order to purchase goods from LovesToys.co.uk, we will send you an order acknowledgment by e-mail, confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”).  Pleases note the Order Confirmation does not confirm acceptance of your offer to buy the goods ordered. Acceptance of your order and the completion of the contract of between you and us will take place when we dispatch the goods you have ordered to you and send e-mail confirmation to you that we have dispatched the goods to you (the “Order Completed e-mail”), unless we have notified you that we do not accept your order or you have cancelled it in accordance with Cancellation and Return Policy.

Under certain circumstances that we cannot control, while we may have accepted your payment of your order, we may need to notify you that we cannot accept your order or the order has been cancelled in accordance with Cancellation and Return Policy. Under this circumstance, your payment for that order will be refunded accordingly.

In case there is unlikely event that incorrect price shown on the website, LovesToys.co.uk reserve the right not to accomplish and cancel your order. You will be, under such circumstance, be given the choice to proceed with the order at the correct price.

Please mention specifically when you have any questions before placing an order. In proceeding with your purchase, buyers are deemed to have fully read, understood and accepted our Terms and Conditions.

Product Descriptions  

While we attempt to ensure the product information shown on our website is correct, we do not that guarantee product description or other content on our website is 100% accurate, current or error free.

There may be a small difference occur in the packaging or on the material in comparison to the website.

All information about the products on the website is provided for informational purpose only. We recommend you not to rely solely on the information displayed on our website

If you obtain a product from LovesToys.co.uk and find it is not as described, your sole remedy is to return it an unused condition (completely unused condition).

LovesToys.co.uk makes every effort to make our product descriptions as precise as possible. However, LovesToys.co.uk does not warranty that the product descriptions or other content found on the website is accurate, comprehensive, consistent, current or error-free. If you receive a product from LovesToys.co.uk that is not as described, your sole remedy is to return it in an unused condition in accordance with our condition on Cancellation, Returns and Refunds.

Pricing & Availability

LovesToys.co.uk cannot confirm the price of an item until you place your order. Whilst LovesToys.co.uk makes every effort to make our pricing as correct as possible, some items found listed on our website may be mispriced, if the correct price for an item is actually higher than your ordered price, LovesToys.co.uk will, at our own discretion, either contact you for further details before shipping or cancel your order and notify you of such cancellation.

We list availability information for products sold by us on the website page, including on each product information page. Beyond what we say on the page or otherwise on the website, we cannot be more detailed about availability.  If any products you order turn out to be unavailable, we will inform you by email as soon as possible and you will not be charged for those products. Please note that dispatch estimations are just that. They are not guaranteed dispatch times and should not be relied upon as such.

Payment for Purchases 

All prices of products, coupons, delivery and other charges shown in LovesToys.co.uk are in GBP (£).

All payments must be received in full prior to the goods being shipped.

The buyer shall be entitled to make payment for the goods pursuant to the various payment methods set out in LovesToys.co.uk. The terms and conditions applicable to each type of payment, as contained in LovesToys.co.uk’s website, shall be applicable to the contract.

LovesToys.co.uk accepts various payment method options. On checkout please select the one which best suits to you and other payment methods may include on this website time by time.

Delivery 

Delivery of the products shall be made to the address specified by the buyer in its order.

Any dates quoted for delivery of the goods are approximate only. The time for delivery shall not be of the essence, and LovesToys.co.uk shall not be liable for any delay in delivery or any loss, whether direct or significant, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods nor will any delay entitle the buyer to terminate or withdraw the contract unless the delay exceeds 60 days.

In the event of other unexpected, strange and involuntary circumstances such as weather, breakdowns by fire, water and similar circumstances, failure of machinery and equipment, strikes and lockouts, shortage of materials, energy, transportation and custom check that cause an delay in delivery time, LovesToys.co.uk shall not be liable for such delay in delivery or any loss, whether direct or significant, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods.

If the buyer fails to take delivery of the good, then without prejudice to any other right or remedy available to LovesToys.co.uk, LovesToys.co.uk reserve the right to sell the goods at the best price willingly available and (after deducting all reasonable storage and selling expenses) account to the buyer for the excess over the price under the contract provided the price has been paid in cleared funds in full or charge the buyer for any shortfall below the price under the Contract; or terminate the Contract and claim damages.

Import, VAT & Customs

By placing an order with LovesToys.co.uk, you accept all responsibility for ensuring that your purchase can be imported in accordance with the laws of the country to which you have requested LovesToys.co.uk to ship your purchase and you also agree that you are the sole importer for the purchase of your product for all purposes, including but not limited to customs regulations, copyright and trademark laws and you agree to comply with all laws and regulations of the country in which the goods are received. To this end, you acknowledge and agree that LovesToys.co.uk role is limited to obtaining your purchased products in United Kingdom and other regions, and making these products available through the website to you for purchase in United Kingdom and for your import to your country. Under no circumstances will LovesToys.co.uk be party to the import of such products nor will LovesToys.co.uk be responsible for any liability arising under the laws of any country other than United Kingdom for the import and sale of products available on the site, including without limitation customs regulations and customs holds, detentions and appropriations and copyright and trademark laws.

We DO NOT charge VAT to our customers.

Cancellation & Return

Buyer may cancel order when the order is still in processing status.

Upon receiving the goods, buyer may still cancel the order in accordance with our 14 Days Return Policy.

Please review our Cancellation and Return Policy, purchased from LovesToys.co.uk.

You can submit Cancellation requests by e-mail for your order at any time prior to the dispatch. Where the dispatch has been made, you may request for a refund up to 14 days after the goods are delivered (unless where physical damage is found when your order is delivered, you must notify us immediately and must submit clear pictures of both the packaging and damaged goods); to submit the request, simply email us to start the process. Where you are eligible for a refund, LovesToys.co.uk will provide approval and a returns address if appropriate (Please note that the return address may differ than the main website address which is posted on this website) Most requests, that are within the 14 day period and that are (i) for new unopened items or (ii) found to be faulty will be eligible for a Refund. Goods returned for Refund must be in their original condition with all original packing, accessories and included materials. You must take all due reasonable care of the goods and return them in its original and undamaged condition. Where purchases are opened and are of usable software, consumable goods, or items impacted by hygiene, such items will not be eligible for Refund.

Any Refund approved shall be minus Refund Deductibles (comprising of a combination of, but not limited to, shipping costs incurred either by LovesToys.co.uk or you, restocking fees, and administration costs). Details of Refund Deductibles are determined at the discretion of LovesToys.co.uk, and shall be made available along with your refund eligibility information.

Furthermore, you agree to bear the costs of returning the item(s). The cost incurred in returning the item(s) may be eligible for repayment where the item(s) are found to be defective and if proper authorization from LovesToys.co.uk is sought and provided prior to the return of the item(s).

Where a refund is requested and eligibility confirmed in accordance with these Conditions of Use, we will process the refund for the corresponding amount as soon as practicable; in any event the refund may take up to 30 (thirty) days, after refund eligibility is confirmed, to appear in your payment account.

Our orders are shipped using reputable couriers some of which partner with local couriers to deliver into your country or destination address. In the event your shipment is damaged or lost, we are obliged to wait for confirmation from the courier before a refund can be actioned.

Loves Funds

This is our loyalty program to reward our customers in exchange for loyalty, which is called “Loves Funds”.

We decided that why not including something like what you love most into your shopping too. For each purchase, you will collect some original money that, summed together, will turn a money off (discount) on a new purchase available immediately after your purchase without waiting for your order to be completed.

Info: Your earned original money on buying products is specified as “Loves Funds”.

Please Note: This is not a cashback incentive program because just after your purchase you will have some original money back into your “loves funds” immediately after your purchase and these funds CANNOT be claimed for withdrawal and can ONLY be used in our website to purchase products.

Disclaimer of Warranties and Limitation of Liability

LovesToys.co.uk’s liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the total value of the goods delivered under the terms.

LovesToys.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions, if the losses were reasonably predictable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, expected savings, data) or any other indirect or significant loss that is not reasonably imaginable to either you or us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

LovesToys.co.uk and its affiliates are not liable for any damages, claims, losses, costs or expenses of any kind arising from your use of this website or from any medium of communication with LovesToys.co.uk, or from any information, content, materials, products, (including software) or services included on or otherwise made available to you through LovesToys.co.uk.

This website and all information, content, materials, products (including software) and services included on or otherwise made available to you through this website are provided by LovesToys.co.uk on an “as is” and “as available” basis, unless otherwise specified in writing. LovesToys.co.uk makes no representations or warranties of any kind, express or indirect, as to the operation of this website or the information, content, materials, products (including software) or services included on or otherwise made available to you through this website, unless otherwise specified in writing.

LovesToys.co.uk, its staff, objectives and its affiliates shall be held harmless and shall not be liable for any damages, claims, losses, costs or expenses of any kind arising from your use of this website or from any medium of communication with LovesToys.co.uk, or from any information, content, materials, products, (including software) or services included on or otherwise made available to you through this website.

You expressly agree that your use of this website is at your sole risk.

Disputes

Any dispute, or claim relating in any way to your visit to our website or to products or services sold or distributed by LovesToys.co.uk will be subject to intimate binding arbitration in United Kingdom, rather than in court, except that you may submit for claims in small claims court if your claims qualify. Arbitration will not include any judge or jury, and court review of an arbitration ward is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would. Arbitration shall be conducted, and documents presented, in English; or be accompanied by an English translation of the documents. The Arbitration award will state the reason(s) upon which the award is based.

Governing Law and Jurisdiction

You agree that the laws of the United Kingdom will govern these Conditions of Use, any other applicable polices and any dispute of any sort that might arise between you and LovesToys.co.uk or its affiliates.

Assignment

You agree that these Conditions of Use and all agreements and information incorporated herein may be automatically assigned by LovesToys.co.uk, in its sole discretion, to a third party. You may not assign your obligations to another party.

Modification

LovesToys.co.uk reserves the right, at its sole discretion to make changes to our website, policies and these Conditions of Use at any time. You agree to accept and be bound by our Conditions of Use, which include the various policies posted on this website, by the act of visiting or shopping at LovesToys.co.uk.